Important Shipping Information
Jacques Torres Chocolate offers year-round shipping to our customers. Shipping rates are determined by the weight of the order and the distance of the shipment. We ship exclusively with Fedex and transit times vary depending on destination. Overnight delivery is available Monday-Thursday. Fedex 2-Day delivery is available only Monday-Wednesday (If you require a Saturday delivery, please telephone us. Saturday delivery rates will apply).
No Signature required
All orders are shipped "no signature required " which means the package will be left and the shipping address. We are not responsible if the package is lost or stolen after fedex delivery.
Internet Orders
Internet orders are processed at 10:00 am. If you are placing your order after 10:00 am, it will be shipped the following day. Orders are not shipped on Fridays, Saturdays or Sundays. The shipment schedule is based on the date your order is received. You will receive email confirmation when your order is shipped.
We do not ship to international destinations. Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. We are not responsible for delays caused by Federal Express due to weather or mechanical error and are not able to offer refunds for those reasons.
Shipping Orders
Orders are not shipped the same day they are received.
Temperature Conditions
If the destination city's temperature is more than 70 degrees and you are sending to someone other than yourself, we will upgrade the shipment to Federal Express Priority Overnight and charge the difference to your credit card. If you have chosen 2nd Day Air, we are not responsible if the chocolates arrive melted and will not offer any refund. Notification of any shipment is sent to the sender's email address.
If you are unsure about the temperature at your destination, please check www.weather.com
